Vitel Global Communications aims to meet the growing demand for consistent business communication tools for various companies worldwide. To provide an efficient mobile workforce during COVID-19, Vitel Global offers flexibility and provides communication services that can simplify mobile workforce management. We offer the best technology that enables the workforce members to be proactive and improve their productivity.

We ensure the effectiveness of your business with Vitel Global Mobile’s suite that allows a perfect collaboration of all the tools, including HD audio and video calling, chat, voicemail, thorough a single mobile interface, regardless of location. Our CRM link helps you to retain more customers, as it integrates business communication into a better office environment to improve agent productivity.

Therefore, the Vitel Global CRM link is useful to increase call efficiency, redefining the customer’s experience. You don’t need to toggle between different tools to perform essential sales activities, as Vitel Global provides a powerful integration where you can easily set up and configure the API and enjoy swift phone calls and auto-dial features. With Vitel Global mobile app, you have flexible, reliable, and secure CRM / ATS integration. Although, you can make calls from any device and any location. We also provide the best management and customizations with which you can perform automated tracking via call reports.

Hence, we let you enjoy absolute control over your company’s business process and assist you in upgrading your employees. With our tracking system, you can access live call reports where you can track and manage your agent’s calls effectively. Then, you have better insights and will be able to generate powerful reports that can further help you in proper analysis and highlight the variations, if any, and make essential decisions that prove profitable for your company. Hence, integrate your business applications with our phone system for the efficient mobile workforce.

Interactive Voice Response or IVR is a technique of smart routing that is useful to route the callers to the appropriate agent. Vitel Global Communications comes up with smart routing of IVR system that increases the sales, improves customer’s support and helps to maintain efficient billing.

Interactive Voice Response of Vitel Global Communications gives your business a personalized experience of smart routing of IVR during COVID-19 that can route your business callers to the exact destination without any delay. It acts as a telephony menu on the call that suggests relative options from which callers can choose and access the appropriate solution for their concerns. Our IVR system is developed, by keeping in mind the latest technology and users’ requirements, that can be considered as a perfect match for your agents, as it will enable them to be more specific at the time of user interaction and at providing them with a relevant resolution. It can assist your agents during high volume calls, as they get prioritized calls according to their area of expertise.

Therefore, our smart IVR system helps to maintain better customer relationship management and increase business revenue. As per its appropriateness, it reduces time spent in gathering caller’s information and transferring the call to another agent.

Vitel Global offers the intelligent routing of IVR that increases the customer’s satisfaction and customer service efficiency. As the callers get the right agent on call, it enhances first contact resolution and eliminates the problem of repetition of the same queries. With our smart routing of IVR, we have tried to replace availability with speciality, as the callers will not only get the available agent but the best agent according to the specifications of the query. Hence, try Vitel Global’s IVR system to assist your business to increase sales, enhance customer service and efficient billing.